Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the SendAChoice platform operated at sendachoice.com ("Platform") and any associated services. By purchasing, sending or redeeming a curated collection, you confirm you have read, understood and agree to these Terms.

SendAChoice operates as an independent gifting and procurement facilitation platform. We are not affiliated with, endorsed by, partnered with, or authorised resellers of any third-party brands whose products may appear within our collections. References to brand or product names are used solely for descriptive purposes to indicate the type of products that may be sourced.

SendAChoice provides a digital gifting facilitation service. When you purchase a curated collection:

• You are purchasing a procurement and fulfilment service, not a branded financial instrument or stored value product
• The recipient selects products from a curated category-based collection
• SendAChoice then sources and procures those specific products on behalf of the recipient through our supplier network
• We act as a procurement agent — sourcing items to fulfil a recipient's expressed selection
• We do not hold stock, operate as a traditional retailer, or claim any official brand relationship

This model is fundamentally distinct from the sale of branded gift cards, stored value instruments or prepaid vouchers issued by or on behalf of any specific brand.

SendAChoice operates entirely independently of any brands referenced on the Platform. Specifically:

• We are not an authorised reseller, licensee or partner of any brand featured in our collections
• Brand names referenced on the Platform are used in a purely descriptive, nominative capacity to indicate the category and nature of products that may be sourced
• No brand has endorsed, sponsored or approved SendAChoice's collections or services
• Product availability within any collection is subject to change without notice based on supplier availability
• Actual products sourced may vary from those described while remaining within the stated category and quality tier

You must be at least 18 years old to purchase a collection. By purchasing, you confirm this. Corporate account holders confirm they have authority to bind their organisation to these Terms.

When you complete a purchase, you are paying for a procurement facilitation service for a recipient to select products up to a specified value within a curated category. You are not purchasing any specific product, brand voucher, or stored value instrument at the point of sale.

All prices include applicable taxes unless stated otherwise. Payment is taken in full at purchase. Once confirmed, your recipient receives a personalised digital collection link.

Collection links are personal to the named recipient and do not expire under normal circumstances. We reserve the right to deactivate links we have reasonable grounds to believe are being misused or transferred commercially without authorisation.

Once a recipient confirms their product selections, procurement commences and selections cannot be changed. Recipients should review carefully before confirming.

Product availability is subject to change. If a selected product becomes unavailable after confirmation, we will offer equivalent alternatives or an appropriate resolution. See Section 10.

Physical fulfilment is governed by our Delivery Terms and Conditions, which form part of these Terms by reference. Delivery timeframes vary from 3 to 30 days depending on product, sourcing route and recipient location. SendAChoice is not liable for delays outside our reasonable control.

Before redemption: Refund requests may be made within 30 days of purchase by contacting support@sendachoice.com, provided the collection link has not been redeemed.

After redemption: Once a recipient has confirmed product selections, procurement has commenced and no refund is available for the collection value.

Defective or incorrect items: Contact us within 14 days of receipt with your order reference and photographs. We will arrange replacement or refund at our discretion.

Partial redemption: No refund is issued for unused collection value where a recipient selects products totalling less than the full collection value.

Corporate accounts are subject to additional terms agreed at onboarding. Corporate senders are responsible for ensuring their recipients are aware of and agree to these Terms prior to redemption.

SendAChoice sources products through a network of suppliers and does not guarantee that any specific product, brand or variant will be available at the time of fulfilment. Where a selected product is unavailable:

• We will contact the recipient with alternatives of equivalent value and quality
• If no suitable alternative exists, we will arrange an appropriate resolution
• Product substitution does not constitute a breach of these Terms

All Platform content — collection names, copy, design, software and brand elements — is owned by or licensed to SendAChoice. You may not reproduce or create derivative works from Platform content without our prior written consent. Third-party brand names referenced on the Platform remain the property of their respective owners.

You agree not to use the Platform for unlawful purposes, attempt to circumvent security measures, use automated tools to scrape or access the Platform, commercially resell or transfer collection links, impersonate SendAChoice or other users, or engage in conduct that damages the Platform or our reputation. We may suspend or terminate accounts that breach these conditions without notice.

The Platform and services are provided "as is." To the fullest extent permitted by law, SendAChoice makes no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or free from harmful components.

To the fullest extent permitted by law, SendAChoice is not liable for indirect, incidental, consequential or punitive losses; loss of profits, revenue or data; or business interruption. Our total aggregate liability for any order shall not exceed the value of that order. Nothing in these Terms limits liability for death, personal injury caused by negligence, or fraudulent misrepresentation.

You agree to indemnify and hold harmless SendAChoice, its directors, employees and agents from any claims, losses, damages or expenses (including reasonable legal fees) arising from your use of the Platform, your breach of these Terms, or your violation of any third-party rights.

These Terms do not create any rights enforceable by third parties under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

If you have a complaint, contact us first at support@sendachoice.com. We aim to resolve complaints within 10 business days. Unresolved disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales and governed by English law. EU/EEA consumers retain rights to alternative dispute resolution in their jurisdiction.

We may update these Terms from time to time. Material changes will be communicated by email or Platform notice with reasonable advance notice. Continued use after the effective date constitutes acceptance.