Delivery Terms

These Delivery Terms and Conditions apply to the physical fulfilment of product orders placed through the SendAChoice platform ("Platform"), operated by Flywave Technology Limited (trading as SendAChoice).

When a recipient redeems a curated collection and selects their products, those products are sourced and delivered by SendAChoice or our fulfilment partners. These terms explain how that process works, what to expect, and what happens when things don't go as planned.

SendAChoice does not hold a fixed warehouse of stock. When a recipient confirms their product selection, our fulfilment team sources those specific items from our supplier network — which spans local retailers, brand distributors and international suppliers across multiple countries.

This model allows us to offer a very wide range of products across many markets. It also means that delivery timeframes are determined by where the chosen items are available, not by a single warehouse location.

We always try to source items locally first. If an item is available through a local supplier in the recipient's country, we will use that route. If it can only be sourced internationally, we will fulfil it that way.

We aim to fulfil every order as quickly as possible. Please use the following as a guide:

These timeframes begin once a recipient has confirmed their product selection. If your order spans multiple products from different sourcing routes, they may arrive separately.

Please allow up to 30 days before raising a delivery concern. We know that feels long — but it reflects the reality of sourcing across global markets, especially for specialist or high-demand products. We will always communicate proactively if there is a delay beyond the expected window.

Some products in our collections may only be available from international suppliers. In these cases:

• Items will be shipped internationally and may pass through customs in the recipient's country
• Import duties, taxes or customs fees may be applicable depending on the recipient's country — these are the recipient's responsibility unless otherwise agreed
• Customs clearance can add delays beyond our control — we cannot guarantee delivery dates for internationally sourced items
• Certain categories of products may have import restrictions in specific countries — we will advise if this is relevant to an order

Recipients provide their delivery address at the point of redemption. It is the recipient's responsibility to provide a complete, accurate and accessible delivery address.

SendAChoice and our fulfilment partners are not liable for failed delivery, loss or damage resulting from an incorrect or incomplete address provided by the recipient.

If a delivery fails due to an incorrect address and the item is returned to us, we will contact the recipient to arrange redelivery. Additional redelivery costs may apply.

We currently deliver across 20+ countries. Coverage varies by product category — some products are available for delivery worldwide, while others are restricted to specific regions based on supplier capabilities and import regulations.

If you are unsure whether we can deliver a specific collection or product to a specific country, please contact us at support@sendachoice.com before purchase.

Once items are dispatched, both the sender and recipient will receive tracking information by email where available. Tracking coverage depends on the carrier and fulfilment route used.

For some internationally sourced orders, detailed tracking may only be available once the item has entered the destination country's local carrier network.

If your order has not arrived within the expected timeframe, please wait until the maximum stated window (30 calendar days) before contacting us, unless you have received specific communication from us indicating otherwise.

If 30 days have passed and your order has not arrived, please contact us at support@sendachoice.com with your order reference. We will investigate and, where the item is confirmed lost or undelivered through no fault of the recipient, we will arrange a replacement or appropriate resolution.

If items arrive damaged or materially different from what was selected:

• Contact us within 14 days of receipt at support@sendachoice.com
• Include your order reference and photographs of the damage or incorrect item
• We will arrange a replacement or refund at our discretion

We do not accept liability for minor cosmetic damage to packaging (outer boxes, wrapping) that does not affect the product itself.

In the rare case that a selected item becomes unavailable after a recipient's order is confirmed:

• We will contact the recipient with equivalent alternatives of equal or greater value
• If no suitable alternative is available and the recipient does not wish to select a substitute, we will arrange an appropriate resolution
• Unavailability does not affect the sender's purchase — the collection value remains intact

SendAChoice acts as the facilitator and coordinator of fulfilment. We are not the manufacturer or brand owner of any product. Product quality and accuracy is subject to our supplier quality controls.

Our liability for delivery issues is limited as set out in our Terms and Conditions.