Frequently Asked
Questions

SendAChoice is an independent digital gifting platform. We curate themed collections of products across categories like beauty, fashion, drinks, tech and wellness. A sender purchases a collection for a recipient, the recipient chooses the specific products they want, and we source and deliver those items to their door. We are not affiliated with, endorsed by, or partnered with any specific brands.

No. SendAChoice operates entirely independently of any brands referenced on the platform. We are not an authorised reseller, licensee or official partner of any brand. Brand and product names are referenced in a purely descriptive capacity to indicate the types of products that may be sourced within a collection. No brand has endorsed or approved our collections or services.

Not in the traditional sense. We do not issue stored-value financial instruments or brand-specific vouchers. We provide a procurement and gifting facilitation service: recipients choose products from a curated collection and we source and deliver those products on their behalf. This is a materially different model from a gift card or prepaid voucher.

SendAChoice is registered and operated in the United Kingdom.

Most gifting websites sell pre-selected products — the sender picks, the recipient receives. SendAChoice inverts this. The sender sets a budget and chooses a theme. The recipient then browses and selects the specific products they actually want. We source and deliver exactly what they chose. No guessing, no unwanted gifts.

A curated collection is a themed grouping of products around a category — for example, Luxury Beauty, Champagne & Sparkling Wine, or Men's Grooming. Collections are designed so recipients have meaningful choice within a relevant theme. They are not tied to a single brand or product.

Once you purchase a collection and send it, the recipient receives a personalised digital link. They open it, see your message, browse the collection, and select the products they want up to the value you've set. They also enter their delivery address. Once they confirm, we begin sourcing and fulfilment.

Yes — and this is important. Our Terms and Conditions bind both the buyer and the recipient. By accessing a collection link, browsing, making a selection, or submitting a delivery address, the recipient is deemed to have accepted our Terms in full. This applies regardless of whether the recipient actively ticked a box or signed anything. If a recipient does not agree to our terms, they should not redeem their collection link.

Yes. Recipients can select any combination of products up to the value set by the sender. They are not limited to one item.

Collection links do not expire under normal circumstances, but collection value does lapse after 12 months from the date of issue if unredeemed. For corporate campaigns, unredeemed budgets are returned to the buyer after 90 days. We make reasonable efforts to notify buyers before expiry. Expired collections will not be reinstated.

Yes. You can schedule delivery of the digital collection link up to 12 months in advance — perfect for birthdays, anniversaries and occasions when timing matters.

No. Collection links are personal to the named recipient and non-transferable. If a recipient forwards, shares or fails to secure their link and it is redeemed by another person, SendAChoice's fulfilment obligation is discharged — redemption by any party presenting the valid link constitutes valid redemption. No replacement collection or refund will be issued in these circumstances.

Yes. Every collection can include a personalised message from you. The recipient sees it when they open their collection link. Corporate senders can also add a company logo for a fully branded experience.

No. Collection value cannot be exchanged for cash, bank transfer, cryptocurrency, store credit with any third party, or any other monetary instrument under any circumstances. The only form of redemption is selection of available products through the platform.

We make every effort to fulfil your selection as chosen. However, because we source through a network of supply chain partners rather than holding our own stock, the partner's confirmed position on availability and specification is what governs fulfilment. In some cases, the specification fulfilled — such as size, volume, colour or variant — may differ from what was displayed, if that is what our partner confirms is available at the applicable price point. This is explained further below.

Product descriptions, images, sizes, volumes, weights and specifications shown on the platform are provided in good faith based on what may be available — but they are not contractual guarantees of exact specification. The authoritative specification is what our fulfilling partner confirms at the time of procurement. For example: if a recipient selects a product described as 600ml and our partner confirms that product is only available at that price point in a 200ml configuration, the 200ml product will be fulfilled. This does not constitute a misrepresentation or grounds for a refund.

SendAChoice sources products through third-party supply chain partners, distributors and aggregators. These partners are the authoritative source on stock availability, pricing and product specifications at the time of fulfilment. Their confirmed position governs — not what may be listed on their own website, on third-party retail platforms, or in any other channel. We cannot guarantee that specifications shown during selection will exactly match what a partner confirms at the point of procurement.

No. Images, renders and photography on the platform are illustrative representations only. They do not guarantee exact colour, finish, packaging, presentation, quantity or dimensions of the item that will be fulfilled. The fulfilled item may differ in appearance from the image displayed while remaining within the correct product category and specification confirmed by our partner.

Collection values reflect a procurement budget, not a price guarantee against any external market. The prices at which we procure products through our partner network may differ from prices available to consumers directly through a brand's own channels, through online retailers, or in stores. We make no representation that our procurement prices will match external market prices, and we have no obligation to do so. Partner-confirmed procurement prices are the operative prices for fulfilment.

Yes. We source products in good faith through our established supplier network and take quality seriously. We do not knowingly source counterfeit, grey-market or unauthorised products. Where a recipient has genuine grounds to believe a received product is not authentic, they should contact us within 14 days with evidence and we will investigate through our partner network.

If a product becomes unavailable or is discontinued between selection and fulfilment, we will contact the recipient with alternatives of equivalent value and quality within the same category. We do not substitute without informing the recipient. If no suitable alternative is available, we will arrange an appropriate resolution. Unavailability and substitution do not constitute a breach of our Terms.

No. Collections describe a category and quality tier of products. The specific brands and products available may change based on supplier availability without prior notice. Our commitment is to the quality and relevance of the collection — not to any specific brand. Seasonal, limited edition or promotional products are subject to availability and are not guaranteed at the time of fulfilment.

No. Items procured through SendAChoice cannot be returned directly to the brand, retailer or any third-party store. Because of the way our supply chain works, the brand has no record of a direct consumer sale and will be unable to process a return. All complaints, return requests and resolution requests must go through SendAChoice at support@sendachoice.com.

Catalogue composition is at SendAChoice's sole discretion. We make no representation about the corporate conduct, ethical practices or values of any brand referenced on the platform. Personal, ethical or political objections to a brand's inclusion in a catalogue are not grounds for a refund, substitution or complaint resolution.

Digital collection links are delivered instantly. Physical delivery of chosen products typically takes 3–7 business days for locally stocked items. Items sourced internationally or procured to order may take up to 30 calendar days. We always communicate estimated timelines and will update you proactively if there are delays. Please allow up to 30 days before raising a delivery concern.

We deliver across 20+ countries. Physical delivery availability varies by collection and product category. It is the recipient's responsibility to confirm they are in an eligible delivery location before redeeming. If you're unsure whether we deliver to a specific country, contact us before purchasing or redeeming.

No. The recipient enters their own delivery address when they redeem their collection. You never need to know or provide their address.

The delivery address submitted at checkout is the recipient's sole responsibility. Where an item is dispatched to the address provided, our delivery obligation is discharged upon handover to the carrier. We are not liable for non-delivery or loss resulting from an address error made by the recipient. If you realise your address is wrong before dispatch, contact us immediately at support@sendachoice.com — we will try to update it but cannot guarantee this once procurement has begun.

If a carrier attempts delivery and you are not available, any redelivery fees, storage charges or return-to-sender costs are your sole responsibility. SendAChoice will not cover or reimburse redelivery costs arising from recipient unavailability. You are responsible for monitoring carrier tracking and ensuring someone is available to receive the parcel. Where an item is returned to sender following a missed delivery, no automatic refund of collection value will be issued.

Where a carrier confirms delivery with tracking evidence — including GPS scan, signature, photograph or delivery scan — our delivery obligation is fully discharged. If you believe the tracking confirmation is incorrect, the dispute lies with the carrier under their own claims policy. Contact us at support@sendachoice.com and we will assist where we reasonably can — including sharing tracking records — but we are not financially liable for items a carrier has confirmed as delivered.

For internationally sourced orders, import duties, customs fees, VAT and other regulatory charges may apply depending on the recipient's country. These are entirely the recipient's responsibility — SendAChoice does not estimate, pre-pay, cover or refund such charges. Where a parcel is held by customs and released only on payment by the recipient, that cost is theirs. Where a parcel is returned to sender because customs charges were not paid, no refund of collection value will be issued.

Contact us within 7 days of delivery at support@sendachoice.com with your order reference and clear photographs of the damaged item and packaging. We will raise a claim with the carrier and make reasonable efforts to arrange a replacement or resolution. Our liability in transit damage cases is limited to the outcome of the carrier claims process and does not extend beyond the face value of the affected item.

Yes, where available. Both sender and recipient will receive tracking notifications once items are dispatched. For some internationally sourced orders, detailed tracking may only be available once the item enters the destination country's local carrier network.

If 30 calendar days have passed since your recipient confirmed their selection and the order has not arrived, contact us at support@sendachoice.com with your order reference. We will investigate and where an item is confirmed lost or undelivered through no fault of the recipient, we will arrange a replacement or appropriate resolution.

We accept major credit and debit cards, and other payment methods shown at checkout. Payment is taken in full at the time of purchase. We do not store card details — all payment data is handled by our PCI-DSS compliant payment provider.

Before redemption: yes, within 30 days of purchase provided the collection link has not been accessed or redeemed. Contact us at support@sendachoice.com with your order reference. After redemption: once a recipient has confirmed their product selections, procurement has commenced and refunds are not available for the collection value.

Contact us within 14 days of receipt at support@sendachoice.com with your order reference and clear photographs of the issue. We will arrange a replacement or resolution at our discretion. The applicable standard is objective defect — meaning the item is materially damaged, clearly incorrect, or genuinely not as described. Subjective dissatisfaction with a product's quality, taste, aesthetic, colour, size or personal appeal is not grounds for a refund or replacement.

No. If a recipient selects products totalling less than the full collection value, the unused amount is not refunded, credited or exchangeable for cash. Recipients are encouraged to select products up to the full value before confirming.

No. Once a recipient has confirmed their selections, procurement commences immediately and the order cannot be cancelled or reversed.

No. Collection value cannot under any circumstances be exchanged for cash, bank transfer, cryptocurrency, store credit or any other monetary instrument. The only form of redemption is selection of available products through the platform.

Collection value that remains unredeemed for 12 months from the date of issue may be treated as lapsed by SendAChoice. For corporate campaigns, unredeemed budgets are returned to the buyer 90 days after campaign close. We make reasonable efforts to notify buyers before expiry. Expired collections will not be reinstated.

Yes. Our bulk-send feature lets you upload a recipient list, set a value per recipient, add a personalised or branded message, and send to hundreds of recipients in a single purchase. Each recipient receives their own personalised link.

Yes. Corporate accounts can add a company logo and customised message to create a fully branded gifting experience for employees or clients. By uploading brand assets, you confirm that you own or have the rights to use them.

Yes. Corporate accounts have access to a dashboard showing redemption status — who has received, opened and selected their collection.

Unredeemed gift budgets in corporate campaigns are returned to the buyer in full 90 days after campaign close. We send reminder emails to recipients at 14 and 60 days to maximise redemption. You are not charged for budgets that go unclaimed.

SendAChoice's obligation to fulfil collections is conditional on cleared payment from the corporate buyer. Where payment is not received, reversed or disputed, we reserve the right to suspend or deactivate collection links associated with that purchase pending resolution. Recipients whose collections are suspended for this reason should contact the buyer directly — SendAChoice is not liable to recipients for suspensions arising from a buyer's payment failure.

Yes. Corporate accounts receive VAT-compliant invoices. Contact us at support@sendachoice.com to discuss corporate account setup, volume pricing and billing arrangements.

There is no minimum — you can send to a single recipient or thousands. For bespoke large-volume arrangements, contact our team to discuss options.

We collect the information needed to process your purchase, send your collection, and deliver products — including name, email, billing address and payment details (processed securely, never stored by us). We also collect standard analytics data about platform usage. See our Privacy Policy for full details.

No. We do not share your personal data with any brands featured in our collections. Your data is shared only with the service providers necessary to fulfil your order — delivery partners, payment processors and communications providers.

No. Recipients see only your name and personal message. No financial or payment information is ever visible to recipients.

Email privacy@sendachoice.com with your request. We will process data deletion requests in line with our Privacy Policy and applicable law, subject to legal retention requirements.