Frequently Asked
Questions

SendAChoice is an independent digital gifting platform. We curate themed collections of products across categories like beauty, fashion, drinks, tech and wellness. A sender purchases a collection for a recipient, the recipient chooses the specific products they want, and we source and deliver those items to their door. We are not affiliated with, endorsed by, or partnered with any specific brands.

No. SendAChoice operates entirely independently of any brands referenced on the platform. We are not an authorised reseller, licensee or official partner of any brand. Brand and product names are referenced in a purely descriptive capacity to indicate the types of products that may be sourced within a collection. No brand has endorsed or approved our collections or services.

Not in the traditional sense. We do not issue stored-value financial instruments or brand-specific vouchers. We provide a procurement and gifting facilitation service: recipients choose products from a curated collection and we source and deliver those products on their behalf. This is a materially different model from a gift card or prepaid voucher.

SendAChoice is registered and operated in the United Kingdom.

Most gifting websites sell pre-selected products — the sender picks, the recipient receives. SendAChoice inverts this. The sender sets a budget and chooses a theme. The recipient then browses and selects the specific products they actually want. We then source and deliver exactly what they chose. No guessing, no unwanted gifts.

A curated collection is a themed grouping of products around a category — for example, Luxury Beauty, Champagne & Sparkling Wine, or Men's Grooming. Collections are designed so recipients have meaningful choice within a relevant theme. They are not tied to a single brand or product.

Once you purchase a collection and send it, the recipient receives a personalised digital link. They open it, see your message, browse the collection, and select the products they want up to the value you've set. They also enter their delivery address. Once they confirm, we begin sourcing and fulfilment.

Our collections are curated to ensure genuine breadth and appeal within each category. However, if a recipient feels the collection isn't right for them, they should contact us at support@sendachoice.com before confirming their selection. Once selections are confirmed and procurement has begun, we are unable to exchange the collection for a different one.

Yes. Recipients can select any combination of products up to the value set by the sender. They are not limited to one item.

Under normal circumstances, collection links do not expire. Recipients can take their time browsing. However, we reserve the right to deactivate links that show signs of misuse or unauthorised commercial transfer.

Yes. You can schedule delivery of the digital collection link up to 12 months in advance — perfect for birthdays, anniversaries and occasions when timing matters.

We make every effort to fulfil selections as chosen. However, product availability is subject to supplier stock and may change. Where a selected product is unavailable at the time of fulfilment, we will contact the recipient with equivalent alternatives of the same value and quality tier. See our Terms and Conditions for full details.

Yes. Every collection can include a personalised message from you. The recipient sees it when they open their collection link. Corporate senders can also add a company logo for a fully branded experience.

Digital collection links are delivered instantly. Physical delivery of chosen products typically takes 3–7 business days for locally stocked items. Items sourced internationally or procured to order may take up to 30 days. We always communicate estimated timelines and will update you proactively if there are delays.

SendAChoice does not hold a warehouse of stock. When a recipient selects products, we source them through our supplier network — which spans multiple countries. Some products are available locally; others need to be sourced internationally. We always try to source locally first, but where international sourcing is necessary, we need adequate time to ensure quality fulfilment. We'd rather take the time to get it right than rush and deliver the wrong thing.

We deliver across 20+ countries. Digital links are accessible globally. Physical delivery availability varies by collection and product category. If you're unsure whether we deliver to a specific country, contact us before purchasing.

No. The recipient enters their own delivery address when they redeem their collection. You never need to know or provide their address.

It is the recipient's responsibility to provide an accurate and complete delivery address at redemption. SendAChoice is not liable for failed delivery caused by an incorrect address. If an item is returned due to an incorrect address, we will contact the recipient to arrange redelivery — additional charges may apply.

For internationally sourced orders, import duties and customs fees may apply depending on the recipient's country. These are the recipient's responsibility unless otherwise agreed. We will always advise where international sourcing is likely, so there are no surprises.

Yes, where available. Both sender and recipient will receive tracking notifications once items are dispatched. For some internationally sourced orders, detailed tracking may only be available once the item enters the destination country's local carrier network.

If 30 calendar days have passed since your recipient confirmed their selection and the order has not arrived, please contact us at support@sendachoice.com with your order reference. We will investigate and where an item is confirmed lost or undelivered through no fault of the recipient, we will arrange a replacement or appropriate resolution.

We accept major credit and debit cards, and other payment methods shown at checkout. Payment is taken in full at the time of purchase. We do not store card details — all payment data is handled by our PCI-DSS compliant payment provider.

Before redemption: yes, within 30 days of purchase provided the collection link has not been redeemed. Contact us at support@sendachoice.com with your order reference. After redemption: once a recipient has confirmed their product selections, procurement has begun and refunds are not available for the collection value. If items arrive damaged or incorrect, contact us within 14 days for a resolution.

Contact us within 14 days of receipt at support@sendachoice.com with your order reference and clear photographs of the issue. We will arrange a replacement or refund at our discretion. We do not accept liability for minor cosmetic damage to outer packaging that does not affect the product.

No. If a recipient selects products totalling less than the full collection value, the unused amount is not refunded. Recipients are encouraged to select products up to the full value before confirming.

No. Once a recipient has confirmed their selections, procurement commences immediately and the order cannot be cancelled.

Yes. We source products through our established supplier network and take quality seriously. All products are sourced as authentic items from reputable suppliers. We do not knowingly source counterfeit, grey-market or unauthorised products.

Brand and product names are referenced in a purely descriptive, nominative capacity to indicate the types of products that may be sourced within a collection — similar to how a magazine editorial might reference products. This does not imply any partnership, endorsement or official relationship with those brands. SendAChoice is not affiliated with any brands referenced on the platform.

Yes, and we will always respond promptly and professionally to any such request. If a brand contacts us regarding use of their name on the platform, we take that seriously and will work to resolve it quickly. Our collections are designed around category outcomes, not brand identity, and can be updated accordingly.

If a product is unavailable at the time of fulfilment, we will contact the recipient directly with alternatives of equivalent value and quality. We do not substitute without informing the recipient first. If no suitable alternative is available, we will arrange an appropriate resolution.

No. Collections describe a category and quality tier of products. The specific brands and products available within a collection may change based on supplier availability, without prior notice. Our commitment is to the quality and relevance of the collection — not to any specific brand.

Yes. Our bulk-send feature lets you upload a recipient list, set a value per recipient, add a personalised or branded message, and send to hundreds of recipients in a single purchase. Each recipient receives their own personalised link.

Yes. Corporate accounts can add a company logo and customised message to create a fully branded gifting experience for employees or clients.

Yes. Corporate accounts have access to a dashboard showing redemption status — who has received, opened and selected their collection.

Yes. Corporate accounts receive VAT-compliant invoices. Contact us at support@sendachoice.com to discuss corporate account setup, volume pricing and billing arrangements.

There is no minimum — you can send to a single recipient or thousands. For bespoke large-volume arrangements, contact our team to discuss options.

We collect the information needed to process your purchase, send your collection, and deliver products — including name, email, billing address and payment details (processed securely, never stored by us). We also collect standard analytics data about Platform usage. See our Privacy Policy for full details.

No. We do not share your personal data with any brands featured in our collections. Your data is shared only with the service providers necessary to fulfil your order — delivery partners, payment processors and communications providers.

No. Recipients see only your name and personal message. No financial or payment information is ever visible to recipients.

Email privacy@sendachoice.com with your request. We will process data deletion requests in line with our Privacy Policy and applicable law, subject to legal retention requirements.